We require your full name (as in passport), passport number, date of birth, nationality, and any dietary restrictions. This information is necessary to book tickets and permits.

Yes, a deposit is required to secure your reservation. This allows us to purchase permits, Machu Picchu tickets, and organize logistics in advance.

The remaining balance is usually paid in Cusco before the tour starts, either in cash or by card through our payment link.

Not all tours include Machu Picchu entrance tickets. Some alternative treks (when tickets are sold out) do not include them, so it’s important to check the tour details carefully.

Changes are subject to availability and regulations. Machu Picchu tickets are non-transferable and non-refundable, so date changes may require purchasing new tickets.

We accept credit/debit cards through our secure online payment link, PayPal, and cash payments in Cusco.

Yes, once your reservation is confirmed, you will receive a detailed confirmation email with all your tour information, including pick-up time and briefing details.

If you experience any issues, please contact us immediately. We will assist you and can provide alternative payment options to complete your booking.

We recommend booking as early as possible, especially for Machu Picchu tours, as tickets often sell out months in advance.